Frequently Asked Questions

Simply get in touch via our Contact page, WhatsApp, or email. Tell us your travel dates, destination preferences, and group size, and we’ll put together a personalised itinerary and quotation for you.

Yes, we typically require a 50% deposit to confirm your booking. The remaining balance is due 14 days before departure. Exact terms may vary by package and will be clearly outlined in your quotation.

Cancellation terms depend on the specific tour and supplier policies. Generally, cancellations made 30+ days before departure receive a full refund minus admin fees. Cancellations within 14 days may incur higher charges. Full details are provided at booking.

We accept bank transfers, online payment, and major credit cards. Payment details and instructions are included in your booking confirmation.

We recommend booking at least 4–6 weeks in advance for domestic trips and 8–12 weeks for international travel. Peak seasons (school holidays, festive periods) may require earlier planning.

We handle everything from solo travellers and couples to large corporate groups of 50+. Each itinerary is tailored to your group’s size and needs.

Absolutely. Custom itineraries are one of our specialities. Tell us your interests, budget, and travel style, and we’ll design something unique for you from scratch.

We strongly recommend travel insurance for all trips and can advise you on suitable coverage options. We can connect you with our insurance partners or you’re welcome to arrange your own.

We prioritise low-impact transport, eco-certified accommodation, locally owned businesses, and community-based experiences. Every itinerary is designed to minimise environmental impact while maximising positive social outcomes for the communities we visit.

MyHijau is Malaysia’s official government green certification programme. We’re aligning our operations and supplier network with MyHijau standards to ensure our tours meet recognised environmental benchmarks.

We’re currently developing carbon offset partnerships. In the meantime, we design itineraries that minimise carbon impact through smart routing, ground transport preferences, and eco-certified partners.

Yes. Sekawan Travel & Tours is fully licensed by MOTAC (Ministry of Tourism, Arts and Culture Malaysia). We operate in full compliance with Malaysian tourism regulations.

We’ve been operating for over 8 years, serving both Malaysian and international travellers with inbound, outbound, and corporate travel services.

Our office is in Kuala Lumpur, Malaysia. We operate tours throughout Peninsular Malaysia, East Malaysia (Sabah & Sarawak), and international destinations across Asia, Oceania, Europe, and the Middle East.

You can reach us via email at info@sekawantravel.com, WhatsApp at +60 12-551 0365, or through our Contact page. Our business hours are Monday–Friday 9 AM–6 PM and Saturday 9 AM–1 PM (MYT).